The government presented its proposal for quality reform in August 2007. The proposal was the product of a long process extensively involving representatives of users, relatives, employees, managers and experts in the public sector.
The government proposal listed a number of specific initiatives to help ensure a higher quality level in public services. The initiatives generally focus on:
Employee and manager development
- Quality development tools – with focus on the area of older people, children and health
- Enhanced citizens orientation
- Improved physical environment and exploitation of technological options
The initiatives of the quality reform will be implemented via a quality pool of DKK 10bn (2008-2011) and a quality fund of DKK 50bn (2009-2018).
The correct methodological approach has a great impact on the effect of activities and constitutes an important control instrument for both political and administrative local authority work.
A host of methods have been developed in support of developments in welfare policy. The methods have all been developed, tested and adjusted in cooperation with the project local authorities. The methods help ensure:
- Support of procedures, work procedures and activities
- Correct legal approach
- Efficient exploitation of available resources
- Reduced risk of errors and omissions in the work
- Improved legal protection for citizens